Reception is open from 8:30am to 6pm Monday to Friday.
Surgery appointments are available on weekdays from 09.00 to 16.30 and can be booked at reception or by telephone. You may consult any of the doctors or nurses in the practice.
General Clinic Times: 09.00 – 11.30, 14.00 - 16.00, 14.30 - 16.30.
All consultations are by appointment only. To make an appointment at this surgery there are two systems:
1. You may pre-book an appointment (usually a week ahead) with the doctor of your choice.
2. If you are a registered patient at this practice you can access an appointment with a doctor or nurse within 24 hours if you phone at 8.30am for a "Bookable on the Day" appointment. You will be offered an appointment later in the day with the doctor on duty. This means you may not get your first choice of doctor. If you want to see a particular doctor you may need to pre-book, but you must be prepared to wait.
If, during your appointment, the doctor or nurse tells you to make a follow-up appointment at a specified time, you must make the appointment at the desk before you leave. This ensures you will see the right clinician on the right day.
If you are unable to keep an appointment please telephone to cancel it so it can be used for someone else. We have a huge problem with patients who miss appointments which could have been used for sick people. We run a cancellation list for patients who telephoned too late to be allocated an appointment, so we are able to re-allocate an appointment at short notice if you let us know you can not attend. Repeated failure to cancel appointments will lead to removal from the practice list.
If you wish to speak to a doctor or nurse on the telephone, please call between 11:45am and 12:15pm.
If you are a temporary resident (less than 3 months) or a holiday maker in Dunoon, you may call the surgery if you need medical assistance during our opening hours. We will endeavour to fit you in to see a doctor or nurse, but there are two other surgeries in Dunoon who may be able to help you if all our appointment slots are full.
Child Health Surveillance: Wednesday 14.00 - 15.00
Child Immunisation: Thursday 11.30 - 12.30
Diabetes Clinic: Thursday 14.00 - 15.30
Asthma / COPD Clinic: Tuesday 15.30 - 17.00
The practice nurses & HCA's hold morning and afternoon clinics. They can help you with:
• Blood tests • Blood Pressure Monitoring
• Ear syringing • Minor injuries • Travel Advice
• Immunisations • Wound dressings
• Smoking cessation • Health promotion
• Contraception, Sexual Health and Cervical smears
Home visits are at the discretion of the doctor. They are available to help patients who are too ill or too frail to come to the surgery. Requests for these should be made before 10am if possible, except in emergencies.
Please do not use the Accident and Emergency department of the hospital during the hours that the practice is open, unless you have had an accident or have a medical condition which requires emergency treatment. If you require to see a doctor or a nurse please phone the surgery for an appointment or advice. The surgery is responsible for your healthcare during working hours; the accident and emergency department is not an extension of the GP's surgery.
Reception is closed from Midday to 13.00 on Wednesday for staff training. If you require urgent medical attention please telephone the surgery, where there is a doctor on call for emergencies.
We have three "Protected Learning" afternoons each year, when the surgery is closed from 1pm for staff training. The next scheduled dates are: Weds 6th June, Weds 8th August, Tues 11th Sept, Weds 14th Nov.
The practice has 10 Public Holidays per year when the surgery is closed. The next dates allocated for 2018 are: 30/03/18, 02/04/18, 07/05/18, 28/05/18, 09/07/18, 24/09/18, 25/12/18, 26/12/18, 01/01/19 & 02/01/19.
Carers provide unpaid care by looking after an ill, frail or disabled family member, friend or partner. 1 in 8 people in Scotland are carers and each situation is unique. You may be caring for someone constantly – perhaps your elderly parent, or your disabled child. You may be helping someone out on a regular basis e.g. checking on them every day or picking up prescriptions. You may also be juggling the demands of family life, a job, or education with your caring role.
If you are providing unpaid care (whether or not the person you care for is a patient in this practice), please let us know. Being aware of your caring responsibilities helps us to provide a better service to you as a patient and to the person you care for and we may be able to refer you for a Carer's assessment. For example, we can:
We can help:
• provide an annual health check and, if appropriate, an annual flu immunization to ensure you are as healthy as possible to look after your loved one.
• arrange appointments at times that fit in with your caring responsibilities.
• organise a repeat prescription service direct to your pharmacy.
• provide you with information on ways you can access practical and emotional support in your caring role.
Our practice values the unique and significant contribution made by unpaid carers. We are committed to supporting and working in partnership with you, and providing the best care and support to
unpaid carers and those they look after.
Emergency calls outwith working hours and at weekends are dealt with by Highland Health Board NHS 24. Telephone: 111 for assistance or visit their website at www.nhs24.com